Professional Suppliers in Communications Equipment

FAQ's

Problem: My headset appears to be dead?

Possible cause: Batteries are dead in the amplifier
Batteries put in incorrectly
Programming required for the telephone
Headset button not engaged
Amplifier not connected correctly
Headset not connected correctly
Amplifier not correctly set up
Quick disconnect lead is damaged

Remedy: Replace the batteries
Ensure batteries are in the right way round
Enter appropriate programming on the telephone
Push down headset button
Ensure headset plugged into port marked headset
telephone plugged into port marked telephone
handset plugged into port marked handset
Ensure headset connector is fully engaged
Adjust the settings on the amplifier
Return headset for repair

Problem: Cannot hear or be heard

Possible cause: Mute selected Amp not correctly set up Headset not plugged in correctly

Remedy: Release mute button Slide positioning switch until problem disappears this needs to be done when you are making a call preferably an internal call then adjust rotary dial transmit volume Ensure headset connector is properly and fully engaged

Problem: User can not be heard

Possible cause: Transmission level too low Voice tube blocked

Remedy: Adjust the transmit volume on the side of the amplifier Clear or replace the voice tube test voice tube by removing it and placing a call if you can be heard if you can it is blocked if not it needs to be replaced

Problem: Echo on line / Can hear my own voice

Possible cause: Transmission level too high

Remedy: Adjust the transmit volume on the amplifier

Problem: Headset sounds fuzzy

Possible cause: Transmission level incorrectly set

Remedy: Adjust transmit volume control on the amplifier

Problem: Headset sounds fuzzy, beeping sound and poor or dead performance of the headset

Possible cause: Batteries are getting week

Remedy: Replace batteries typically life of the batteries are 6-9 months

Here at Lascom we believe in providing our customers with excellent service and satisfaction.  We offer a free trial on all our headsets, meaning that you get to use the unit in your everyday environment and ensure that it is going to work for you and suit your needs.  If it does, you keep it.  If it doesn’t, you can try one of our other products till we find the one that is the right fit.  Sound simple?  It is.

Download service request form (Excel format)

Once you have downloaded our service repair form. Complete your details, print out the form and courier your equipment with this form to :

Lascom NZ Ltd.
24 Bridge Street,
Lower Hutt
Attention Customer Support

For Pick up Phone
0800 732 612
A charge will be incurred
for this service.