Professional Suppliers in Telephone Communications Equipment

Book a service request

With over 100 years of combined experience in electronic servicing the Lascom Service Department are able to take on everything from simple headset repairs through to support of complex voice recording systems.

Lascoms service dept has been providing superior on-site and return to base product support in excess of 8 years. With a staff of qualified personnel, we have earned a reputation for quick response to problems with equipment supplied by Lascom, as well as equipment supplied by other companies.

Depot maintenance is performed at our Lower Hutt facility. CSE's staff our service facilities in Christchurch, Lower Hutt and Auckland. With a stock of spare parts and test equipment, our technicians can provide a faster response to those customers needing a high level of support.

Lascom is an experienced organisation in dealing with security issues in equipment maintenance. As such Lascom cleared personnel are also trained in the specific requirements of maintenance operations in secure environments to ensure that the security of the equipment is not compromised.

Our many years of experience in field service operations have allowed us to develop an effective Recommended Spares List for our products ensuring an optimum spares availability for quick problem resolution.

Extended warranties and Service contracts are available. The Customer Service Manager can develop a plan that meets your needs.

Here at Lascom we believe in providing our customers with excellent service and satisfaction.  We offer a free trial on all our headsets, meaning that you get to use the unit in your everyday environment and ensure that it is going to work for you and suit your needs.  If it does, you keep it.  If it doesn’t, you can try one of our other products till we find the one that is the right fit.  Sound simple?  It is.

Download service request form (Excel format)

Once you have downloaded our service repair form. Complete your details, print out the form and courier your equipment with this form to :

Lascom NZ Ltd.
24 Bridge Street,
Lower Hutt
Attention Customer Support

For Pick up Phone
0800 732 612
A charge will be incurred
for this service.